1. REFUND ELIGIBILITY
1.1 Refunds may be considered under the following circumstances:
- Failure to deliver the agreed-upon services.
- Services not meeting the agreed-upon specifications.
- Dissatisfaction with the quality of the services provided.
1.2 Refunds will not be provided in the following situations:
- Services have been delivered as agreed upon.
- The customer changes their mind after the service has started.
- The customer provides inaccurate or incomplete information, leading to service issues.
2. REQUESTING A REFUND
2.1 To request a refund, you must:
- Contact our customer support team at info@jeronone.com within 15 days of service completion.
- Clearly state the reasons for your dissatisfaction or the issues you have encountered.
2.2 Refund requests will be processed within 30 days of receipt if approved.
3. REFUND PROCESS
3.1 If your refund is approved, it will be processed using the original payment method.
- Credit card refunds may take up to 30 days to be reflected in your account.
- Other payment methods may have varying processing times.
3.2 Refunds may be subject to deductions for fees or costs incurred during the service delivery.
4. CANCELLATION POLICY
4.1 If you choose to cancel the service before its completion, refunds will be subject to the terms outlined in your service agreement or contract.
5. CONTACT INFORMATION
If you have any questions about our refund policy, please contact us at info@jeronone.com
6. CHANGES TO THE REFUND POLICY
Jeronone Technologies reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.