Help Desk Ultimate Magento Extension Video Guide – Part 1

Help Desk Ultimate – ecommerce.aheadworks.com The Help Desk Ultimate extension, developed by aheadWorks Co. is a perfect customer care and support solution for your Magento-based ecommerce site. Help Desk Ultimate is fully integrated into Magento platform. It can receive tickets and ticket replies from the user interface, administrative interface and emails. With this module you can create departments responsible for tickets management, trace the history of all communications and provide yourself with an integrated bots and spam protection mechanism.

The PEC Review: Magento 1.3 Sales Tactics Cookbook

Magento’s Community Edition appeals to many small businesses because it offers an excellent range of features and it’s free. But not everyone that downloads Magento can figure it out since the platform’s effectiveness comes with certain a level of complexity. For these reasons, William Rice, a software training professional, wrote the Magento 1.3 Sales Tactics Cookbook, from Packt Publishing. The book describes specific recipes for getting the most out of Magento and should help small businesses improve their onsite merchandising.